Is your computer responding slowly?
1 Look in the Task Bar to check that you do not have multiple document windows open
2 Click on each in turn to close the window
Document links do not work?
If you have a personal firewall
If the document links do not work, it may be due to the presence of a personal firewall on your computer that restricts third-party cookies. Depending on the brand of firewall, it is most likely that you can correct this problem as follows:
1 Click on Privacy
2 Click on Cookie Control option
3 Click on 3rd Party Cookies
4 Click on Disable to accept third-party cookies
5 Remove Private Header information
The terminology and steps above may vary according to the brand of firewall you have installed. The procedures do not usually vary greatly between products. If you have trouble locating the options listed above, please use the help facility within your firewall product or contact your software vendor.
If you do not have a personal firewall
If you do not have a personal firewall and the document links do not work, you can correct the problem as follows:
1 Click on Tools in the Internet Explorer menu bar
2 Click on Internet Options in the Tools menu
3 Click on the Privacy tab
4 Click on the selector button and scroll down to set the Privacy level to Medium:
The above instructions assume you are using Microsoft Internet Explorer, if you are using another browser the steps and terminology may vary slightly. Please use the help facility of your browser program using privacy as your search criterion. You should see a link to a topic to change your privacy settings.
You have trouble saving a.pdf document?
The majority of the Human Rights documents available through the Search facility will be in Acrobat .pdf format. If you wish to save a document that opens in Acrobat Reader (see below) you will normally not be able to save it using the File menu.
- The Save and Save As options will normally be faded, meaning they are inaccessible
You may save a .pdf document as follows:
1 From within the Acrobat Reader window, click on the small diskette icon:
2 The Save As window will be displayed
3 Save the document as you would normally